The animals all seem to be well cared for. Most of the enclosures are roomy and the Grassland Reserve is huge.
The pathways are paved and smooth but wheelchair users will need assistance due to the very hilly terrain. We walked/rolled both ways starting at the North American parking lot and it seemed like it was easier going than coming back. We may have just been tired but I think the uphill grade in North America is longer therefore gentler than the uphill grade in Africa. Taking the tram back is probably the best option. The connector trail looks too rough to be accessible. Most of the animals can be easily seen from a seated position but a few spots are problematic.
The tram back to your vehicle sounds like the best deal offered! :-)
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